Trust & Safety

Your safety is our top priority. Here's how we keep every transaction secure.

Stripe Escrow

All payments are processed by Stripe and held in escrow. Funds are only released to the seller once you confirm you've received your tickets or accommodation. No risk of losing money to no-shows.

Verified Listings

Sellers must verify their identity before listing. We cross-check ticket details and flag suspicious activity automatically.

Report a Problem

If something goes wrong, our disputes team steps in. We hold funds until the issue is resolved and offer buyer protection on all verified listings.

Contact Support

Our support team is available 7 days a week. Reach us via the in-app chat or email support@crowdpass.co.uk for urgent issues.